The relationship behind the review
Where a reviewer can be matched to a guest, you see their visits, spend, and preferences alongside what they wrote.
For operators and GMs
A two-star review from someone who has eaten with you eight times.
Most review replies are written blind. The person answering has no idea whether they are talking to a first-timer having an off night or one of the best relationships the restaurant has.
What blind replies cost you
- A loyal guest gets a template, reads it as indifference, and does not come back.
- Genuinely urgent service failures sit unnoticed among routine four-star reviews.
- Whoever replies has no way to know a guest’s history, so every reply hedges.
- Nobody checks whether the guest ever returned, so recovery is never measured.
What you get
Honest match confidence
Confirmed, likely, possible, or no match available. We never pretend an anonymous reviewer has been identified when they have not.
A draft grounded in facts
Written from the review and the guest’s real history, never inventing a dish or promising compensation. A manager approves it before it publishes.
Escalation that reaches a person
A low rating from a guest with real history is flagged to the general manager the same day, not queued behind routine feedback.
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Compliments of the house.