The intelligence layer above your reservation systems

Your reservation platform manages the table. We remember the guest.

Keep OpenTable or Resy as the system your team uses to run reservations. Compliments OS sits above your existing stack — unifying permitted guest data, making segmentation intuitive, and helping your team turn insight into action.

Get early accessSee how it works

The guest intelligence system for personal hospitality. Built by Rubix.

Designed to work with the systems restaurants already use

  • OpenTable
  • Resy
  • Tock
  • Google
  • Toast
  • Square

Planned and in-development integrations. Availability is subject to platform approval and API access — no partnership or endorsement is implied.

Positioning

Keep the tools. Add the intelligence.

Reservation platforms are built to run the book. Compliments OS is built to help restaurants understand and grow the relationship — whether that’s one dining room or fifty, and without forcing the team to replace the systems they already use.

Who it’s for

Built for one dining room or fifty.

The same intelligence layer, scaled to the size of your operation. Recognition shouldn’t be a privilege of the largest groups.

Independent restaurants

One room. Every regular, remembered.

You already know your best guests by sight. Compliments OS makes that knowledge durable — so it survives a busy Saturday, a new host, and the server who moves on. Recognize regulars before they walk in, notice the ones who’ve gone quiet, and answer every review with real context.

  • Unified profiles from your reservation platform, POS, and reviews
  • Plain-language segmentation without a marketing hire
  • Pre-service briefings your host can read in ten seconds
  • Review responses drafted with the guest’s actual history

Restaurant groups · 3–50 locations

Many rooms. One relationship.

A guest may visit four of your concepts and think of it as one restaurant. Compliments OS makes your group behave that way — with the governance, permissions, and reporting that multi-location operators actually need.

  • Cross-location and cross-concept guest identity
  • Group-wide VIP recognition with location-level permissions
  • Audiences built once, campaigns run per location
  • Group and location reporting side by side

Would rather have it run for you? Compliments Studio is our managed-services team — the same platform, operated on your behalf.

How it works

Above your stack — not in place of it.

Three layers. Your team keeps the bottom one exactly as it is.

System of action

Your team turns those insights into service, outreach, recovery, and measurable return visits.

Host briefingsPersonalized campaignsService recoveryEvent invitations

System of intelligence

Compliments OS unifies guest identity, segmentation, reviews, and recommendations.

Unified profilesNatural-language segmentsReview sentimentNext thoughtful actions

System of record

OpenTable, Resy, and your existing restaurant stack — still running reservations, tables, and service, exactly as they do today.

OpenTableResyTockPOSGoogle ReviewsEmail & SMS

The honest comparison

When an all-in-one platform is the better answer.

Some platforms replace your reservation system and run the guest relationship from inside it. They do that well. The only question is whether you want that project.

If you are replacing your book

An all-in-one platform will serve you well

One vendor, one dataset, reservations and marketing in the same place. For a group ready to make that move, it is a genuinely strong answer and we will say so.

Go in knowing the cost: migrating the book, retraining every host, and giving up the diner-discovery network that fills covers on a quiet Tuesday. It is a months-long project. For some groups it is the right one.

If you are not

That is who we built this for

Most groups are not changing their reservation system this year. Compliments OS works with the guest data those systems already produce, so nothing about service changes.

  • No migration, no host retraining, no lost reservation network
  • Start from an export you can pull this afternoon
  • Ask for an audience in plain English, and see why each guest qualified
  • Have our team run the program if you have no marketing hire

The question worth asking is not which platform has the longer feature list. It is whether you are replacing your reservation system this year.

One guest graph

One intelligent layer across the systems you already use.

Your guests are already telling you who they are. The story is simply scattered across too many systems.

Compliments OS works with permitted guest data only. Integration availability is subject to platform approval and API access.

Segmentation

Segmentation without the spreadsheet gymnastics.

Ask a question in ordinary language. Find the audience that matters — and see why each guest qualifies.

EO

Elena Okafor

VIP · Member of the chef’s table list

Recognized at 3 concepts

Why she qualifies Regular (31 visits) · orders Loire whites · 63 days since last visit

Lifetime value
$9,480
Average check
$212
Visits
31
Favorite concept
Ember & Vine
Banquette seatingNo shellfishLoire whitesBirthday · March 14

Dinner, Ember & Vine · party of 2 · left a five-star review

Lunch, Marigold · party of 4 · client meeting noted by host

Chef’s counter, Osteria Fiore · anniversary dessert sent

AI relationship summary

Elena is one of your most consistent guests across the group — typically books banquette seating for two, orders Loire Valley whites, and celebrates her birthday with you each March. Engagement has been steady; her recent review praised the service at Ember & Vine by name.

Staff notes

  • Host · Ember & VinePrefers a quiet corner when dining for business.
  • Server · MarigoldAlways asks about the seasonal dessert.

Ask anything

  • “Show me guests who visited at least four times, spent over $500, and have not returned in 90 days.”
  • “Which guests visited multiple concepts in our restaurant group?”

Activation

Turn what you know into something guests feel.

AI recommends. Your team decides.

Recognize · before the visit

Brief the room

Alert the host when an important regular books — with a concise briefing, a preferred table, and any unresolved previous experience.

Tonight, 7:30 — Elena O. · 31 visits · quiet corner

Personalize · during the visit

Make the gesture

Surface the occasion, the preference, and the thoughtful complimentary touch at exactly the right moment.

Anniversary tonight — dessert from the house?

Reconnect · after the visit

Bring them back

Thank a regular personally, re-engage a lapsed high-value guest, invite wine enthusiasts to a tasting — and measure whether they return.

Draft ready: “So glad the Chinon was a hit…”

Communication is triggered by real guest behavior — a first visit, a milestone, a quiet stretch — not by mass promotional lists.

Review intelligence

Every review is part of the relationship.

Bring reviews into the same intelligence layer as reservation history. Prioritize valuable relationships and respond with context instead of a generic template.

  • Centralize reviews across locations and platforms
  • Analyze sentiment and spot recurring themes
  • Draft on-brand responses your managers approve
  • Escalate negative experiences to the right person
  • Coordinate service recovery — and measure whether the guest returns

Not every review can be matched to a guest. Matches are shown as confirmed, likely, or possible — or marked as no match available — depending on the identifiers and permissions at hand.

DK

Daniel K.

★★★★★ · 3 days ago

Likely match · 8 prior visits

“We’ve celebrated a lot of occasions here, but Saturday fell flat — forty minutes between courses and no one checked in on us.”

Service recovery

This is a previously loyal guest with eight visits. Escalate to the general manager and draft a personal recovery response.

Escalate to GMView draft

For restaurant groups

One relationship across every restaurant.

Reservation data often lives inside individual locations or concepts. Compliments OS creates a group-level view, so the relationship can travel with the guest.

  • Group-wide recognitionVIPs and regulars surfaced across every concept.
  • Location-level permissionsEach team sees what it should — nothing more.
  • Shared & concept notesSome knowledge travels; some stays with the room.
  • Centralized audiencesBuild the segment once; run campaigns per location.
  • Group & location reportingEvery GM sees their own guests and results.
  • Central governanceMarketing standards managed once, for the whole group.

Why we exist

The best hospitality feels personal.

Great restaurants have always remembered their guests — the name at the door, the table they love, the bottle they order every time. The hard part is keeping that recognition alive across locations, systems, shifts, and thousands of relationships.

Compliments OS gives every team the institutional memory to recognize people, understand context, and act thoughtfully — so the warmth of a great room doesn’t depend on who happens to be working that night.

Integrations

Built to work above the systems you already use.

Compliments OS is designed to connect with your existing stack — not replace it.

OpenTable

Planned integration

Resy

Planned integration

Tock

Planned integration

Google Business Profile & Reviews

In development

Restaurant POS platforms

Planned integration

Email & SMS platforms

In development

Integration availability varies by platform and is subject to platform approval and API access. Platform names are the property of their respective owners; no partnership or endorsement is implied.

Responsible AI

Intelligence with good judgment.

Guest relationships are built on trust. The software should be, too.

Human approval

Sensitive guest communication always waits for a human yes.

Transparent recommendations

Every recommendation explains what it’s based on.

Identity-match confidence

Matches are shown as confirmed, likely, or possible — never false certainty.

Role-based access

Teams see what their role requires, and nothing else.

Consent-aware communication

Outreach respects guest preferences and permissions.

Auditable actions

A clear history of what was recommended, sent, and by whom.

Early access

Add an intelligence layer to the restaurant stack you already have.

Sign up to see how Compliments OS can work above your reservation systems — making guest segmentation, review management, personalized outreach, and cross-location intelligence easier.

  • Keep OpenTable, Resy, and your POS exactly as they are
  • Unified guest profiles — one location or fifty
  • Natural-language segmentation your whole team can use
  • Reviews connected to guest context and service recovery
  • Campaigns measured in reservations and return visits

Prefer it done for you? Compliments Studio runs the platform on your behalf — strategy, campaigns, and review management handled by our team.

Talk to Rubix

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Make every guest feel like a regular.

The reservation platform manages the table. Compliments OS remembers the guest.

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Compliments of the house.