Sofia Martinez
The intelligence layer above your reservation systems
Your reservation platform manages the table. We remember the guest.
Keep OpenTable, Resy, Tock, and the systems your team already uses. Compliments OS brings permitted guest data together, makes segmentation intuitive, and helps your team turn what it knows into thoughtful service, outreach, and measurable return visits.
Guest intelligence for more personal hospitality.
Designed to work with the systems restaurants already use
- OpenTable
- Resy
- Tock
- Toast
- Square
Planned and in-development integrations. Availability is subject to platform approval and API access — no partnership or endorsement is implied. See what is available today.
Positioning
Keep the tools. Add the intelligence.
Reservation platforms are built to run the book. Compliments OS is built to help restaurants understand and grow the guest relationship — without forcing hosts, managers, or marketers to replace the systems they already use.
OpenTable, Resy, and Tock manage reservations.
Compliments OS helps your team understand and activate the relationship.
How it works
Three steps, starting from what you already have.
- 01
Bring together the guest context you already have
Start with permitted exports and data from reservation, POS, review, email, and staff-note systems.
- 02
Find the guests and moments that matter
Use plain-language segmentation to identify regulars, VIPs, lapsed guests, cross-location visitors, valuable relationships, and service-recovery opportunities.
- 03
Turn insight into thoughtful action
Prepare hosts, personalize outreach, coordinate service recovery, invite the right guests to events, and measure whether people return.
Live integrations are added where approved API access is available.
The platform
Four things it does well.
Guest intelligence is only useful if the team can act on it during service. Each of these is built to be used by people who are already busy.
01
Unified guest profiles
Bring reservation history, spending context, reviews, preferences, occasions, and approved staff notes into one understandable guest record.
02
Plain-language segmentation
Ask for the audience you need in ordinary language and see why every guest qualifies.
03
Personal hospitality activation
Brief the host, recognize important moments, invite relevant guests, and reconnect with people who have gone quiet.
04
Review intelligence and recovery
Bring reviews into the guest relationship, prioritize valuable or at-risk relationships, draft contextual responses, and route recovery to the right manager.
Elena Okafor
Why this guest qualifies Regular (31 visits) · orders Loire whites · 63 days since last visit
- Lifetime value
- $9,480
- Average check
- $212
- Visits
- 31
- Match confidence
- Confirmed
Dinner, Ember & Vine · party of 2 · left a five-star review
Lunch, Marigold · party of 4 · client meeting noted by host
Chef’s counter, Osteria Fiore · anniversary dessert sent
Relationship summary
Elena is one of your most consistent guests across the group — typically books banquette seating for two, orders Loire Valley whites, and celebrates her birthday with you each March. Her recent review praised the service at Ember & Vine by name.
Staff notes
- Prefers a quiet corner when dining for business.
- Always asks about the seasonal dessert.
Recent review · service recovery
“We’ve celebrated a lot of occasions here, but Saturday fell flat — forty minutes between courses and no one checked in on us.”
Match confidence Likely · 8 prior visits
Escalate to GMView draft
Not every review can be matched to a guest. Matches are shown as confirmed, likely, or possible — or marked as no match available — depending on the identifiers and permissions at hand.
Use cases
Turn what you know into something guests feel.
Recommendations are prepared by the software. Your team decides.
Before the visit
Brief the room
Surface regulars, VIPs, preferences, occasions, previous service issues, and cross-location context before service starts.
Tonight, 7:30 — Elena O. · 31 visits · quiet corner
During the visit
Make the gesture
Help the team recognize the guest and make an appropriate hospitality gesture — approved by a person, never sent automatically.
Anniversary tonight — dessert from the house?
After the visit
Continue the relationship
Thank guests, respond to reviews, recover negative experiences, invite the right people to events, and reconnect with valuable guests who have not returned.
Draft ready: “So glad the Chinon was a hit…”
Communication is triggered by real guest behavior — a first visit, a milestone, a quiet stretch — not by mass promotional lists.
Getting started
Start with the guest data you can access today.
You do not need to replace your reservation platform or wait for every API connection to begin. Compliments OS can start with permitted exports from the systems you already use. Approved integrations can be added as they become available.
Available for early implementation
- Structured CSV and guest-data imports
- Unified guest profiles
- Guest tagging and segmentation
- Cross-location data normalization
- Campaign audience creation
- Product demonstrations using sample or approved restaurant data
In development
- Google Business Profile and review workflows
- Email activation
- SMS activation where consent and platform requirements are met
- Automated recurring data ingestion
- Additional reporting and return-visit measurement
Subject to platform approval and API access
- Live OpenTable connections
- Live Resy connections
- Live Tock connections
- POS integrations
- Two-way operational actions
Platform names are the property of their respective owners. No partnership or endorsement is implied.
Who it’s for
Built for one dining room or fifty.
The same intelligence layer, scaled to the size of your operation. Recognition shouldn’t be a privilege of the largest groups.
Independent restaurants
One room. Every regular, remembered.
You already know your best guests by sight. Compliments OS makes that knowledge durable — so it survives a busy Saturday, a new host, and the server who moves on.
- Durable guest knowledge that outlasts staff turnover
- Simple segmentation without a marketing hire
- Pre-service briefings your host can read in ten seconds
- Contextual review responses
- Lapsed-guest outreach without a dedicated marketing team
Restaurant groups · 3–50 locations
Many rooms. One relationship.
A guest may visit four of your concepts and think of it as one restaurant. Compliments OS makes your group behave that way — with the governance and permissions multi-location operators actually need.
- Cross-location and cross-concept guest identity
- Group-wide VIP recognition
- Location-level permissions
- Shared and concept-specific notes
- Centralized audiences, run per location
- Group and location reporting side by side
Responsible AI
Intelligence with good judgment.
Guest relationships are built on trust. The software should be, too.
Human approval
Sensitive guest communication and hospitality actions always wait for a human yes.
Transparent recommendations
Every recommendation explains what it’s based on.
Identity-match confidence
Matches are shown as confirmed, likely, or possible — never false certainty.
Role-based access
Teams see what their role requires, and nothing else.
Consent-aware communication
Outreach respects guest preferences and permissions.
Auditable actions
A clear history of what was recommended, sent, and by whom.
The honest comparison
Not replacing your reservation system? That is exactly the point.
All-in-one platforms can be a strong choice for restaurant groups that want to replace their reservation system. Compliments OS is for teams that want better guest intelligence and activation without taking on that migration.
Early access program
Request a walkthrough.
Tell us a little about your restaurant. We will follow up personally to learn about your current systems and show you how Compliments OS could fit above them.
Prefer it done for you? Compliments Studio runs the platform on your behalf — strategy, campaigns, and review management handled by our team.
Email us directlyMake every guest feel like a regular.
The reservation platform manages the table. Compliments OS remembers the guest.
Request a walkthroughCompliments of the house.