Guest data onboarding
We connect your reservation platform, POS, and review profiles, then do the unglamorous work — deduplicating guests, reconciling names, and turning years of scattered activity into profiles your team can actually use.
Managed guest marketing · A Rubix company
The guest marketing team your restaurant doesn’t have to hire.
Compliments Studio runs the work most restaurants never get to: knowing your guests, bringing the right ones back, and answering every review like a person. We operate the Compliments OS platform on your behalf — strategy, execution, and reporting included.
For independent restaurants and multi-location groups. No in-house marketing team required.
Why we exist
Great software still needs someone to run it.
Most restaurants don’t have a marketing director. The guest data sits there, the reviews pile up, and the email that should have gone out in March goes out in July — or never.
Compliments Studio is the team that does it. We’re hospitality marketers who work inside the Compliments OS platform every day, so nothing we recommend is guesswork about your guests. You approve the work. We do it.
What we do
Everything between the guest data and the guest coming back.
Take the whole program, or the one piece your team keeps running out of time for.
Audience & segmentation strategy
We define the segments worth talking to — lapsed regulars, high-check occasion guests, wine buyers, first-timers who never returned — and keep them current as behavior changes.
Email & SMS campaigns
Written, designed, scheduled, and sent — welcome notes, win-backs, birthday and anniversary touches, event invitations. Triggered by real guest behavior, not a blast calendar.
Review & reputation management
Every review read, prioritized, and answered — with the guest’s visit history in hand. Negative experiences escalated to your GM the same day, and service recovery tracked to see if they came back.
Local search & Google Business Profile
Hours, menus, photos, and attributes kept accurate across locations — because the guest who can’t find your patio hours books somewhere else.
Service moments & staff enablement
We turn guest intelligence into something your floor team uses — pre-service briefings, VIP protocols, and the small scripts that make recognition feel natural rather than rehearsed.
Reporting & attribution
A monthly read on what actually happened: who came back, which campaigns produced reservations, and where the next month’s effort should go.
Content & creative
Photography direction, menu and event copy, and the seasonal assets your campaigns need — produced in your voice, not a template’s.
How we work
Set it up properly once. Then run it every month.
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01
Assess
Two weeks. We audit your guest data, reservation setup, review history, and current marketing — then show you what’s actually in there. Most operators are surprised by how much they already have.
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02
Connect
We stand up Compliments OS above your existing stack, unify guest records, and agree on the segments, brand voice, and approval rules your team is comfortable with.
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03
Operate
Every month: campaigns planned, written, approved, and sent. Reviews answered. Service moments briefed to your floor. You stay in approval, not production.
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04
Report & adjust
One clear monthly review of return visits and campaign performance — including what didn’t work. We change the plan based on what your guests actually did.
Engagements
Three ways to work with us.
Monthly retainers, scoped to the size of your operation. Every engagement includes the Compliments OS platform.
Foundation
Independent restaurants
The essentials, handled. For one dining room that wants its regulars recognized and its reviews answered properly.
- Guest data unified and maintained
- Two campaigns per month
- Review monitoring and responses
- Google Business Profile upkeep
- Monthly performance report
Most common
Growth
2–9 locations
A full guest marketing program across a small group, with the service-floor work that makes campaigns land.
- Everything in Foundation
- Four to six campaigns per month
- Segmentation strategy, refreshed quarterly
- Service recovery workflow and escalation
- Pre-service briefings for host and management
- Quarterly strategy session
Multi-concept
10+ locations
Group-wide guest marketing with the governance multi-location operators need — and location-level execution that respects each room.
- Everything in Growth
- Cross-concept audience strategy
- Location-level campaign execution
- Marketing governance and brand standards
- Group and location reporting
- Dedicated account lead
Scope and pricing are set after the assessment, based on locations, campaign volume, and review load. Project-based engagements — data cleanup, a single campaign season, a reputation reset — are available without a retainer.
Who we serve
You probably recognize yourself here.
The independent with no marketing hire
Your GM is doing email between shifts. Reviews get answered when someone remembers. You know your regulars, but nothing captures it. We become the function you were never going to staff.
The growing group outpacing its systems
Three locations became seven, and the guest knowledge stayed in the first room. We build the group-wide view and run the programs that make the third location feel like the first.
The operator with data and no time
You have years of reservations, a full POS history, and hundreds of reviews. It’s all sitting there. We turn it into audiences, campaigns, and return visits.
The advantage
We run on our own platform.
Most agencies work from an export. We work inside Compliments OS — the same guest intelligence layer we build — so every recommendation is grounded in what your guests actually did, not a quarterly spreadsheet someone pulled in March.
When the engagement ends, the platform and the guest profiles stay yours.
Explore Compliments OSIncluded in every engagement
- The Compliments OS platform license
- Guest data unification and ongoing hygiene
- Natural-language segmentation
- Review intelligence and service recovery tracking
- Campaign and return-visit reporting
Integration availability varies by platform and is subject to platform approval and API access.
Start a conversation
Tell us about your restaurant.
We’ll come back with an honest read on what’s in your guest data and what we’d do with it in the first ninety days — whether or not you work with us.
- A look at your current guest data and review history
- The audiences we’d build first
- A ninety-day plan with scope and pricing
- No obligation, and no pitch deck
Thank you — we’ll be in touch.
Your request is in. Someone from Compliments Studio will reach out within a few business days to set up the assessment conversation.
— compliments of the house
Your guests are worth the attention.
Let us give it to them — consistently, in your voice, every month.
Start a conversationCompliments of the house.