Resources
Playbooks & guides
The operator craft. Examples you can copy, templates you can hand to a manager, and the specific words to use when something has gone wrong.
Review response examples for restaurants
Replies you can adapt for one-star, three-star, and five-star reviews — plus why the obvious ones make things worse.
Win-back emails that don’t lead with a discount
The guest didn’t leave over price. Stop opening as though they did.
What actually counts as a regular
Everyone uses the word. Almost nobody can tell you where the line is.
The guest data audit: what’s already in your systems
You have more than you think and less than you hope. Here is how to find out which.
Service recovery after a bad review
The reply is the smallest part of this. Here is the rest of it.
Other sections
Reading is cheaper than a migration.
When you want to see this applied to your own guest data, bring an export from the system you already run.
Get early accessCompliments of the house.